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AIRHEAD SPORTS GROUP OFFERS A LIMITED WARRANTY ON ALL PRODUCTS
ALL PRODUCTS: 1 year LIMITED WARRANTY from date of purchase.
*All warranties require proof of purchase date on receipt
To download a Warranty Claims Form, please click button below
If your product is still under warranty, please email the following to email@example.com
• UPS Shipping Address: (We do not ship via the postal service so this must be a physical address.)
• Best Daytime Phone Number:
• E-Mail Address:
• Product Model Number #
• Inflatable Product Batch Number # (Printed next to the valve or on the warranty hangtag sewn to the cover on the underside of the valve flap, or near the valve.)
• Description of the Problem (Please indicate the location of the problem- cover, main tube, backrest tube, etc.)
• Date of Purchase / Sales Receipt
• Proof of Purchase: Please scan and attach sales receipt. WARRANTIES CANNOT BE PROCESSED WITHOUT A RECEIPT
• Photo of the Defect: Please attach a photo
• We are unable to warranty a product without all pertinent information listed above.
THE AIRHEAD SPORTS GROUP WARRANTY DOES NOT COVER:
• Products without the ASG Stamp, Airhead Sports Group Warranty Label, or ASG embossing on them
• Failures caused by over-inflation and under-inflation
• Snags, tears, cuts and punctures obtained during normal use
• Fading from exposure to sunlight or weathering
• Misuse, abuse and neglect
• Improper storage
Please allow 1-7 business days from the receipt of the completed form for your warranty to be processed. If a replacement is ordered, normally shipping time is an additional is 5 to 7 business days. If information is missing from a form, it will cause a delay in processing while we request additional information from you.We will respond via e-mail with our disposition relative to your claim. If a replacement is given, you will receive an e-mail with the UPS tracking number at the time the replacement is shipped.We do not issue refunds, we will replace the defective item only. If you are requesting a refund please contact the place of purchase.We may require you to send the damaged item or a part from the item. There is no charge for regular shipping.If you would like expedited shipping you will need to provide a Visa or MasterCard and expiration date. UPS Second Day Air is $50, UPS Overnight is $100.